🛡️ money88 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how money88 ("we," "us," or "our") collects, uses, stores, shares, and protects the personal data of users ("you," "your," or "User") who access or use the money88 online gaming platform available at money88.live (the "Platform").

This Policy applies to all personal data processed in connection with your use of the Platform, including data collected during account registration, identity verification, deposits and withdrawals, gameplay, customer support interactions, and marketing communications.

By registering an account on money88 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Platform immediately.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference.

2. Data Controller Information

money88 is the data controller responsible for the personal data collected through the Platform. As data controller, money88 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.

For all data privacy inquiries, requests, or complaints, you may contact our designated Data Protection Officer (DPO) at:

• Email: [email protected]
• Live Chat: Available 24/7 via the money88 Platform

3. Personal Data We Collect

money88 collects the following categories of personal data, depending on how you interact with the Platform:

We do not collect sensitive personal information (as defined under RA 10173) beyond what is strictly necessary for identity verification and legal compliance purposes.

4. How We Collect Your Data

money88 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically through cookies, log files, and similar technologies when you access and use the Platform;
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment data from GCash, Maya, and banking partners in connection with your transactions.

5. Legal Basis for Processing

money88 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money-laundering (AML) requirements, age verification obligations, and regulatory reporting;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and analytics, where such interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. How We Use Your Personal Data

money88 uses your personal data for the following purposes:

• Creating and managing your money88 account;
• Verifying your identity and age (you must be 21 or older to use the Platform);
• Processing deposits, withdrawals, and other financial transactions;
• Complying with anti-money-laundering (AML) and counter-terrorism financing (CTF) obligations;
• Detecting, investigating, and preventing fraud, cheating, and other prohibited conduct;
• Monitoring gameplay for responsible gaming purposes and enforcing self-exclusion or limit settings;
• Providing customer support and resolving disputes;
• Sending transactional communications (account notifications, security alerts, withdrawal confirmations);
• Sending promotional communications where you have opted in to receive them;
• Improving the Platform through analytics and user experience research;
• Complying with legal obligations and responding to lawful requests from regulatory authorities.

7. Data Sharing and Disclosure

money88 does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• KYC and identity verification providers: To verify your identity and age in compliance with regulatory requirements;
• Payment processors: GCash, Maya, and banking partners, to process your deposits and withdrawals;
• AML and fraud screening providers: To screen transactions and accounts against sanctions lists and fraud databases;
• IT and cloud service providers: Who host and maintain the Platform's infrastructure, subject to strict data processing agreements;
• Regulatory authorities: Including PAGCOR and the National Privacy Commission, where required by law or regulatory obligation;
• Law enforcement agencies: Where required by a valid legal order, court order, or to protect the rights and safety of money88 or its users.

All third-party service providers who process personal data on behalf of money88 are required to enter into data processing agreements that obligate them to handle your data in accordance with this Policy and applicable Philippine law.

8. Cookies and Tracking Technologies

money88 uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the Platform. The types of cookies we use are:

• Essential cookies: Required for the Platform to function, including session management and security features. These cannot be disabled without affecting Platform functionality;
• Analytics cookies: Used to understand how players use the Platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized;
• Preference cookies: Used to remember your settings and preferences, such as language and display options.

money88 does not use advertising or cross-site tracking cookies. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use the Platform.

9. Data Retention

money88 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

• Active account data: Retained for the duration of your account and for a period of at least five (5) years after account closure, in compliance with AML record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations;
• KYC documents: Retained for a minimum of five (5) years after the end of the business relationship;
• Support communications: Retained for three (3) years from the date of the interaction, for dispute resolution and quality assurance purposes;
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation.

When personal data is no longer required, money88 will securely delete or anonymize it in accordance with our data retention schedule.

10. Data Security

money88 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS 1.2+ encryption for all data transmitted between your device and the Platform;
• AES-256 encryption for sensitive data stored in our systems;
• Multi-factor authentication options for player accounts;
• Regular security audits and penetration testing;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Staff training on data protection and information security practices.

While money88 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. You are also responsible for maintaining the security of your account credentials. If you suspect unauthorized access to your account, contact money88 support immediately.

11. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by money88:

• Right to be informed: You have the right to be informed of how your personal data is being collected and processed, which this Policy fulfills;
• Right of access: You may request a copy of the personal data money88 holds about you at any time;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: In certain circumstances, you may request deletion of your personal data, subject to our legal retention obligations;
• Right to object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer via the support channels listed in Section 14. We will respond to all verified requests within fifteen (15) business days, as required under RA 10173.

12. Children's Privacy

The money88 Platform is strictly intended for adults aged 21 years and older. money88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, forfeit any winnings, and securely delete the personal data in question.

If you are a parent or guardian and believe that a minor has registered on the money88 Platform, please contact our support team immediately so we can take appropriate action.

13. Changes to This Privacy Policy

money88 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you by posting a prominent notice on the Platform and, where appropriate, by sending an email to your registered address. The "Last Updated" date at the top of this Policy will always reflect the most recent revision.

Your continued use of the money88 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must close your account and cease using the Platform.

14. Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by money88, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the money88 Platform
• Response Time: We aim to acknowledge all privacy-related inquiries within 2 business days and resolve them within 15 business days

money88 takes all data privacy concerns seriously. Our support team includes Filipino-speaking agents based in the Philippines who are familiar with local data protection requirements and can assist you in English or Filipino.